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An attempted debit/credit card fraud

A few days ago the BBC programme You and Yours broadcast an item about a credit card fraud in which people were being rung to warn them of a fraud and told to call their credit card supplier using the number on the back of the card. The call would be diverted to the fraudsters, who would then say they needed to collect the card for investigation.

I was glad I heard this, because last Monday afternoon I was called by someone who said he was John Moore, manager at the Apple Store in Bond Street. A man named James was claiming to be my grandson and wanted to buy a laptop for 1400 pounds; had I authorised this? I told him I hadn't. He said they would refuse the sale and call the police. Later, I had another call from Moore saying that the man had fled, with an accomplice, after assaulting a staff member.

I'm not going into all the details of what followed, but it turned out that this call was fraudulent. Moreover, as described in the You and Yours item, a subsequent call by me to my debit card centre was diverted to the fraudsters, who wanted to collect my cards "for research". I refused and they became rather irritated.

The interesting thing about this is that when I was later visited by a policewoman who investigates telephone fraud, she said she hadn't encountered this kind of attempt (i.e. allegedly from a store) and wasn't aware of the telephone diversion. method.

Moral: if you are rung by someone who reports an ongoing attempted fraud on your card, be careful about what you tell him. And if you then ring your card supplier or 999, be sure that you have got through to whom you think you have. If possible, do it on a different line.

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